Salesforce today announced the Lightning Experience, a major redesign effort spanning the company’s applications and devices. The effort starts with a revamp of the desktop version of Sales Cloud, ...

Salesforce Service Cloud is our pick for the best call center software for businesses aiming to improve customer service. When connected to a CRM (especially Salesforce's), this feature-packed tool ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Arundhati Bhattacharya speaks about India’s AI adoption trends, enterprise demand for agentic AI, cloud-related concerns, ...

Salesforce is expanding its India strategy around agentic AI, local cloud infrastructure and multilingual customer engagement as enterprises accelerate AI adoption. The company recently introduced ...

Salesforce recently pulled back the curtain on a plan to adapt its customer management and analytics software specifically for the use of life sciences companies, and several supporting roles in that ...

British Gas has used the Vlocity Energy & Utilities Cloud service, built on Salesforce, to power its digital transformation journey. The application is being used across British Gas’ sales, marketing ...