Guylaine Leclerc, the auditor general, also found that the insurance board, known as the SAAQ ... the decision-makers at the SAAQ ignored warning signs that the system wasn't ready, Leclerc's ...

In fact, Leclerc’s year-long examination of the process revealed that the SAAQ’s own board of directors was ... experienced by Quebecers trying to sign up for the service.

The auditor general's report found that the Société de l'assurance automobile du Québec (SAAQ) incurred at least $500 million ...