The way your employees answer the phone could have an effect on whether the other party decides to do business with your company. It's inappropriate for someone at your company, even if it's a small ...

Joanna Swash CEO of Moneypenny is a regular contributor and speaker on customer service excellence. Outsourcing any element of your business can bring enormous strategic benefits, including access to ...

A telephone answering service business requires very little equipment to start, and can be run from your home. The telephone is still an essential business tool, and business professionals rely on ...

A few years ago, I was working with a mid-size restaurant group that had grown fast: six locations, steady traffic, and a solid reputation. But the call handling? It was chaos. Hosts were juggling ...

Thanks to modern communication technologies, such as cell phones, voicemail, voice recognition, email, and instant messaging, to name a few, switchboard operators including telephone answering ...

Eatel subsidiary Vision Communications has sold its telephone answering service division to Carencro-based Dexcomm Answering and Communication. The price was not disclosed. "It's a great fit for us ...