Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

Changes in people's lifestyles, day-to-day work, and eating habits over time have influenced the evolution of the Restaurant Industry. The growth of digital ordering and delivery services has ...

Tech leaders: Create an IT operating model that can adapt to disruption and still deliver value Your email has been sent The quest for customer obsession is arduous — littered with obstacles that ...

Third-party restaurant delivery is a major consumer innovation that links ordering through marketplaces to fulfillment by gig drivers managed by marketplace algorithms. It began in fits and starts — ...

I ordered takeout from a wings restaurant on Super Bowl Sunday. Big mistake. The 45-minute wait nearly cost me kickoff. I stood there, surrounded by frantic delivery drivers, flashing hazard lights, ...