NPS Prism, a global leader in customer experience benchmarking, announced today the release of its first-ever Global Banking NPS Report revealing insights into checking and savings products across the ...

South Korea's National Pension Service, Jeonju, will benchmark $1 billion in real estate allocations to a new FTSE Russell index. The FTSE EPRA Nareit Developed Extended Opportunities RIC 6/45 Capped ...

A number of trends informed these rankings. Payments providers: Ease becomes the key differentiator to win loyalty. Payment solutions like peer-to-peer (P2P) and buy now, pay later (BNPL) have ...

OAKLAND, Calif., March 21, 2012 /PRNewswire/ -- Kaiser Permanente announced today that it received the highest customer loyalty ranking in the health insurance category based on the Satmetrix® 2012 ...

Don’t solely rely on NPS. Although Net Promoter Score is an insightful metric, it should be used in tandem with other feedback benchmarks. Utilize ML and AI. Take advantage of cutting-edge technology ...