Like it or not, we’re operating in a world of virtual communication. Sure, we still have face-to-face conversations, but a growing percentage of our interactions are via Zoom, Microsoft Teams, ...

Despite the growth and popularity of remote work, companies and governments have increasingly been calling their employees back to the office in the past year, sometimes at the expense of significant ...

Human communication is difficult at best. We don’t hear each other perfectly in a noisy, fast-paced world; we don’t listen thoroughly to each other; and, perhaps most importantly, we are not as good ...