VA hospitals and clinics around the U.S. are turning to CSRA to provide IT support services. The move will consolidate 12 VA help desks around the country. CSRA will become the single point of contact ...

A Massachusetts high school will take a bold step this fall by training students to handle most of the troubleshooting and problem solving for its new 1:1 iPad initiative. Help desks are a crucial ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

With enterprises looking to achieve cost savings as their top priority in managing their IT systems, the IT help desk market is getting commoditized very fast, leaving little room for any disruptive ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

65% of IT help desk teams dealing with excessive stress, burnout Your email has been sent A new report from Splashtop shows that IT support is under a great deal of pressure when it comes to working ...