Over the past few weeks, I’ve noticed the mailbag responses getting more insistent. I don’t know if it’s the result of the bad economy or the tensions in the Middle East or whatever, but everyone ...

Does Gmail want to be an instant messaging client? Last month the popular webmail app shipped an emoji reactions bar in the mobile app, where a single tap would send a new email with your emoji ...

A recent report from Burton Group, "Instant Messaging: It's Not Just Idle Chatter," has highlighted the necessity of creating policies to govern the use of instant messaging (IM) within a company.

"I think Mark is doing the right thing by going into rehab," Tim Gordon, vice president of an online concierge service, typed quickly to a friend. Sitting at his office computer, Gordon was ...

Google has announced its instant messaging platform, Hangouts has been retired giving way to a similar and more improved messaging app, Google Chats. Earlier this year, Google announced it will be ...

There are untold numbers of instant messaging networks (not even taking SMS into consideration)—with companies like Google having, all by themselves, created a half dozen competing applications and ...

As popular as instant messaging has become, most enterprises have neither policy nor technology in place for securing IM. Here's expert advice for getting the message. At the same time, only 10 ...

America Online Inc. said it’s close to releasing an interoperable version of its instant messenging and ICQ real-time chat services. The Dulles, Va.-based Internet service provider filed a status ...

You probably think of instant messenger (IM) as an informal communications channel mainly used by teenagers – and you would be correct to do so. But despite limitations, a growing number of B2B ...

Even though more knowledge companies are pushing for a full-time return to the office for their staff, collaboration challenges are becoming a major focus, with leaders struggling with collaboration ...