Contact center specialists need empathy to succeed in their roles. Here are some methods of teaching it. Empathy is often cited as the top skill contact center professionals need to succeed. Empathy ...

Imagine this scenario: Your boss has just told you, "Bring me results, not explanations — and certainly not excuses." Then your sales approach, or other solutions you've used that have always worked ...

I recently had an encounter with other parents where it was difficult for some to understand what it’s like to parent a child with special needs. I realized we often receive sympathy, when we really ...

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The children learning to understand their emotions better and what to look out for online ...

According to recent research, feeling less empathy towards people from other groups is not a spontaneous and automatic reaction but is rather affected by how much empathy we want to feel. This means ...

Extinction Rebellion activists at the Marine Rebellion march on 6th September 2020 in London, United Kingdom. Ocean Rebellion, Sea Life Extinction, Animal Rebellion and Extinction Rebellion joined ...

Imagine you are picking up your child from daycare or school. You ask your child how her day was and maybe talk about plans for the rest of the day. Suddenly, you hear on the radio an interview with ...