I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

As technology is increasing in the world, scammers are also making schemes to cheat people through technology. Recently, cases of cheating have come to light at many places through IVR. Let us tell ...

Agents Replaced By Outbound IVR Are Grateful — Here’s Why Your email has been sent Discover how outbound IVR systems boost call center efficiency, enhance agent job satisfaction, and improve customer ...