Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

The customer service “wow” examples that you read in business books and hear from customer service speakers and consultants are often taken from premium brands: five-star hotels, Nordstrom, Apple, REI ...

A number of articles lately have attempted to convey the full measure of Apple’s unprecedented streak of business success. Perhaps the most mind-blowing factoid about the company’s value came ...