Customer service is perhaps the most vital part of conducting business as it reflects directly on the company and how it is able to meet the needs of patrons. Implementing customer service training ...

Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful ...

Here's a leadership truth that transcends industries: you can't expect world-class customer experiences from a disengaged ...

Poor customer service can hurt your business. But just how badly might surprise you. Just ask United Airlines. In 2008, musician Dave Caroll and his band Sons of Maxwell were traveling on United ...

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Building an excellent customer service-centered brand begins internally with quality leadership, which creates the best opportunities to engage employees who are then able to provide excellent service ...

Forbes contributors publish independent expert analyses and insights. I help executives track and innovate against business disruptions. The customer support call is one of the most important customer ...

Giving feedback to your employees is one of the most important things you can do for each of them individually, and your team as a whole. Oftentimes, managers are either afraid or simply do not know ...

Aisera Inc., a well-funded startup that provides artificial intelligence tools for companies to enhance employee and customer experiences, said today it’s partnering with Microsoft Corp. to deliver a ...

A Zappos employee recently had a customer-service call that lasted 10 hours, 43 minutes, breaking an internal record at the Amazon-owned online retailer. On June 11, in Zappos' Las Vegas headquarters, ...