How The Service Industry Can Modernize: Tips For Digital Transformation
While technology adoption may seem daunting—and there are challenges to be addressed—there are steps service companies can ...
CMS Wire2d
6 Skills Every Contact Center Team Needs to Master
Great customer service training can help agents turn everyday interactions into memorable experiences and set your brand apart from the competition.
Utilizing Customer Engagement In The Digital Banking Era
Digital transformation has significantly reshaped the banking industry, leading to numerous changes in how banks operate, ...
Digital Insurance12d
J.D. Power: Digital claims process can drive customer satisfaction
Average repair cycle time for claims is down, but the average repair cost and premiums have increased, according to the 2024 ...
SiliconANGLE24d
At WebexOne, Cisco debuts AI-driven tools to enhance employee collaboration and customer service
Cisco also announced new AI tools aimed at transforming customer service. The Webex AI Agent ... driven by an overall shift toward digital-first interactions. One notable feature of the Webex ...
Tire Business23y
Anyline: Digital tools can make techs' jobs easier, more accurate
The majority of auto technicians rely on technology to perform their jobs and are comfortable using advanced diagnostic tools ...
business10d
Customer Experience (CX) strategy: A key to operational excellence and business transformation in the digital banking era
By Robert DZATO …From service to experience, how do your customers feel about your brand? In today’s highly competitive business landscape, providing exceptional customer experiences has become a ...