In her early teaching years, Wanny Hersey learned how hands-on projects—which would eventually become known as “making”— could engage and motivate her English students like nothing she’d seen before.

Customer-centric solutions demand empathy. But, how we employ this principle within design thinking is as critical—if not more—as what we do in the process. Certain slices can be easily ...

In recent years, more and more technology teams have opted to leverage design-thinking principles when building new software and tools. With a heavy emphasis on empathy and creativity, the multistep ...

Design thinking is a great way to help students tackle problems in manageable pieces—it can also help them learn empathy and think about the global implications of local problems. Lisa Yokana, high ...

Phil Gilbert and Tony Bynum, speakers at Fortune's Brainstorm Design conference in Macau, worked to transform IBM and ...

To develop excellent customer experiences, experts say it’s essential to focus on context and a design thinking mindset. Solid design thinking starts with the customer in mind. Solving any problem, ...

Designers love to tout their ability to empathize with users. But too much empathy can kill a company. Here’s what to do instead. [Cover Image: Foundation Capital] I’ve had my fill of empathy. Or to ...

Meet Dan. Headstrong, argumentative, questions authority, wanders when he should be working. The kind of student who appears flippant and unconcerned about his learning. The kind of kid who could ...

What does design thinking in practice look like? There has been much talk about its power and efficacy. However, when you peruse the many online resources available, the picture is incomplete. We know ...

Design has to be systemic and savvy to community needs and offer real-time benefits to people. “In the social space, ...