A customer’s experience with a product or service depends on user experience (UX) and user interface (UI). How do you make sure you’re optimizing functionality and interaction with UI and UX? Crain ...

Not only do they spend more, they are also cheaper to attract – it costs five times more to attract a new customer than it does to retain an existing one. And then there’s the reputational cost of ...

Exceptional customer service can make or break a brand, and in today's fast-paced world, large language models (LLMs) are dramatically transforming how businesses approach customer support.

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

Anticipatory customer service is the direct way to trigger the emotions that lead to customer loyalty. Here’s how to make this ultimate level of customer service happen, again and again. Anticipatory ...

Growth is a crucial component of any business, and sustainable growth is impossible without customer service. More customers inevitably means higher support volume. And without the resources to ...