Octavio Marquez is president and CEO of Diebold Nixdorf (NYSE: DBD), a world leader in transforming the way people bank and shop. From the “Golden Age” of bank branches—with marble floors, ornate ...

Explore the significance of customer information files (CIFs) in banking, focusing on data management and customer insights, along with secure marketing practices.

Banking has always been built on questions. Can I trust this institution? Is my money secure? Will I be able to access credit ...

In modern banking landscape, the key to client satisfaction and financial brands profitability lies in the excellence of digital services. Today's consumers demand more than reliable transactions and ...

This content is contributed or sourced from third parties but has been subject to Finextra editorial review. Financial institutions have undergone a reckoning in the last decade, driven by rapid ...

The use of artificial intelligence in the banking and financial services sector isn’t novel; it’s been occurring for decades. Banks have been utilizing computer models to evaluate creditworthiness and ...

For decades, the banking industry measured success through familiar metrics. Deposit growth, lending volumes, market share, ...

TROY, Mich.--(BUSINESS WIRE)--U.S. retail bank customers are losing faith in their bank, and customer attrition is a concern. According to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study SM ...

Online-only banking providers are driving strong emotional connections with customers by delivering highly personalized digital interactions Federally chartered online banks outperform neobanks on ...

In its recent 2022 U.S. Direct Banking Satisfaction Study, J.D. Power found that established brands diving into the digital banking space are doing better than traditional banks and neobanks in terms ...