iOS 27 will make customer service phone calls so much easier, here’s how

At WWDC26 this week, Apple announced its series of new software updates – iOS 27, iPadOS 27, macOS 27, and everything else.

12 call center best practices to deliver exceptional customer service

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.
Automotive News

Service tip: Use each customer's data during phone calls to ensure meaningful engagement

Service-to-sales phone calls are a crucial touch point in any dealership's customer engagement strategy, says Kurt Philippsen, dealer relations manager at automotiveMastermind. To avoid falling into ...
Business Insider

AT&T's switch from ChatGPT to open-source AI helped it hang on to thousands of customers

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. AT&T gets 40 million customer service calls annually. Some callers want to add phone lines, register ...
Fast Company

Microsoft aims to improve customer service call centers with AI

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...
Entrepreneur

‘There Were a Lot of Naysayers’: Half of T-Mobile’s Customer Calls Are Now AI — And That’s Just the Beginning

T-Mobile is using AI to proactively resolve customer issues, aiming to eliminate the need for support calls altogether. Voice AI now handles about half of customer service calls, contributing to over ...
SFGate

Why the First Call From a Customer Is the Most Important

If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will send most customers away permanently. Since repeat customers bring ...