A “wow” customer service story is a powerful, inspirational thing, resonating not only with the customer a business touches directly, but with the people whom that customer touches, in turn, in their ...
High-quality customer service practices can give businesses a strategic edge over the competition. Motivated employees who understand their jobs and feel a high degree of professional satisfaction are ...
This is a special article. It is the 500th article I’ve written for Forbes.com. It is hard to believe that I’ve been writing at least one weekly column for Forbes for almost 10 years, and I haven’t ...
Why are we as consumers so captivated by tales of companies going the extra mile for their customers? Perhaps it is because they serve as a much needed reminder that there are businesses out there who ...
One of the funniest and most original motivational speakers in the country will be in Imperial this month offering tips for customer service. Charles Marshall will speak from 1:30-3 p.m. and 5:30-7 ...
The Primary Health Care Corporation (PHCC) is celebrating Customer Service Week under the slogan Your Service, Our Responsibility, ...
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