The exact type of information in a customer service management system varies somewhat depending on the type of services the business offers. These systems should provide a complete record of ...

Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

With the agency’s new AI Lead Nurturing System, businesses can now use AI-powered lead nurturing to support their lead ...

Customer service centers, whether a shipping group dealing with consumers or an IT organization working with corporate employees, has a lot of information to manage. Technology has been improving over ...

Dublin, Aug. 05, 2025 (GLOBE NEWSWIRE) -- The "Customer Information System (CIS) - Company Evaluation Report, 2025" report has been added to ResearchAndMarkets.com's offering. The Customer Information ...

Call centers, contact centers and contact center as a service software all fall under this category as they include handling of inbound contacts and outbound contacts in the context of customer ...

What is enterprise service management? Enterprise service management (ESM) is the practice of applying IT service management (ITSM) principles and capabilities to improve service delivery in non-IT ...

GCC Servicing Systems, a provider of mortgage servicing technology and solutions, has launched its Customer Service Resolution Module (CSRM) to assist lenders with the efficient management and ...

Built on Zoho CRM, SKYLine reflects the prowess of Indian technological innovation at its best which is, 'Made in India, for ...

Pee Dee Electric Cooperative, Darlington, South Carolina, is using a cost-effective, mid-market meter data management system to enhance all aspects of its customer service. Pee Dee Electric ...