When people need to get in touch with a company’s customer service department, they often turn to Twitter. So it’s only natural they might use the platform to share their hilarious anecdotes and ...

Have you ever experienced that feeling when you encounter a new piece of information that completely shifts your understanding of the world around you? Whether it’s a great book, an enlightening movie ...

Anthony Matthews is something of a master of the customer complaint. He's sent detailed, humorous letters to car companies, hotels and airlines — with successful results. He posts his carefully ...

Cable and Internet Service Providers like Time Warner Cable have been blasted time and time again for horrible customer service. While it hasn’t exactly reach top “A-hole” status like Comcast, its ...

Last week we took a look at customer horror stories that would make many workers want to throw in the towel after having to deal with them. Time now to turn the tables, and look at some videos of ...

So I was logged onto the website for Zappos, an online shoe and clothing retailer, to see if I could cancel an order. The night before I had impulse-ordered my daughter a faux shearling bomber jacket ...