Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. These questions and others can be answered in one word: ...

Facebook is rolling out an update to Messenger that will allow page owners to toggle back and forth between personal messages and customer messages. Business owners can finally respond to customers ...

Connecting to your audience via text messaging can help a business grow. Learn tips for texts that engage leads, reduce no-shows, qualify leads and more.

Start small. Take an existing customer message and make it interactive — let customers ask a question or take action directly within the thread. 2. AI agents will evolve from simple cost savers to ...

As previously revealed in this space, the Age of the Seller is succumbing to what I’ve named The Age of the Customer®. In this new Age, control of the relationship between Seller and Customer has ...

“T-Mobile is recognized for having exceptional Customer Care, and LivePerson has been a great partner in building and exploring creative solutions to better support our customers,” said Nick Drake, ...

This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. A text survey, also known as a Short Message Service ...

Customers have more power than ever, requiring marketing to change how it works so it can better meet customer demands. These days, customers—not marketing or sales—control the message. Read on for ...