Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after public speaker. Today he spends his career advising customers and fellow ...
Forbes contributors publish independent expert analyses and insights. Just about every business owner has heard how increasing their customer retention rate by 5% can subsequently increase their ...
Forbes contributors publish independent expert analyses and insights. Alison Coleman is a U.K.-based journalist who covers entrepreneurs. AI is transforming customer retention strategies, but does it ...
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