Is one of your 2022 goals to transform customer experience at your organization? You're not alone. Is one of your 2022 goals to transform customer experience at your organization? If so, you’re not ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, and Higher Oak, an experience management consultancy, today announced that they are working ...

Ninety-one percent of unhappy customers refuse to give your brand another chance. However, resolve that customer’s complaint, and they’re 70% more likely to become a repeat customer. Each customer ...

Wendy has over 20 years’ experience in marketing and operations. Currently she is the head of marketing at Service CU. Customer experience (CX) can be a transformational growth driver for your company ...

Opinions expressed by Entrepreneur contributors are their own. As leaders in designing and rolling out customer experience (CX) programs, one of the often overlooked areas is what your customers say ...

Healthcare has been making headlines in recent years — first with the introduction of the Affordable Care Act and on through today as health insurance companies like Aetna and UnitedHealthcare leave ...

TOKYO--(BUSINESS WIRE)--Service Management Group (SMG), a global customer experience, employee experience and brand research partner to more than 500 brands, has been hired by YUKAI Resort to identify ...

Konecta, a global leader in Customer Experience (CX) transformation and digital operations has been selected as one of the ...

"Scooter’s Coffee’s 2025 loyalty program revamp boosts rewards, speeds service, and reduces discounts for top customers." ...

Most retailers want customers to buy more when their clothing tears. Not Patagonia. “Any product made for hardcore sports use is going to get damaged. It’s going to get beat up,” said J.J. Huggins, a ...