AI can support sales teams by streamlining lead qualification, personalizing outreach at scale, forecasting demand with ...

The same dynamic applies in almost every business: How you treat your people determines how they treat your customers. Teams ...

Mindy Chen, Mutual of Omaha's vice president of segment analytics, spoke with Digital Insurance about how AI is being used to ...

That's according to a just released study from WSJ Intelligence and Stagwell agency Code and Theory that shows that businesses are failing to harness AI's potential to upgrade customer experiences.

In Joe Pine's influential book, "The Experience Economy," he introduces a captivating perspective: the idea that the customer experience is analogous to theatre. This analogy shines a spotlight on how ...

Tennessee-based franchisee Charter Foods has begun implementing PAR Technology’s Coach AI in its restaurants, giving ...

Infosys has unveiled its Customer Experience Suite for Salesforce, combining Infosys Topaz and Salesforce’s agentic AI to ...

The Founder of the Customer Experience Professionals Ghana Association (CEPGA), Esther Dokuwaa Ofosuhene, has urged businesses to be intentional and strategic in delivering products and services that ...

The biggest barrier to AI in customer experience success isn't technology sophistication—it's data fragmentation. Learn how ...

These strategies go beyond traditional sales techniques to foster deep, meaningful relationships that drive sales and help ...

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...