Following up from our last newsletter on the basic definition of a traditional call center, today we’d like to highlight the differences between a call center, a contact center, and an IP contact ...

A department within a company or a third-party organization that handles telephone sales and/or service. Inbound call centers, which take calls from the outside, use automatic call distributors (ACDs) ...

Learn everything you need to know about contact centers, from terminology and features to enterprise capabilities and deployment types. A contact center enables customer service or sales teams to ...