CERN, the home of the Large Hadron Collider, is using IT service management (ITSM) to support operations outside the IT function. Reinoud Martens, service manager at CERN, has been taking the IT out ...
Facility management is the coordination of the physical workplace with the people and work of an organization. It is the integration of business administration, architecture, and the behavioral and ...
The authors highlight costs, benefits, and implementation success factors across first, second, and third generations of facility management outsourcing contracts. The pharmaceutical industry has ...
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