A report by the Bakersfield Monitoring Team, established after a state Department of Justice investigation into the ...

Britain's financial regulator will lift the pause on handling motor finance complaints on May 31, 2026, two months earlier than initially proposed, as it finalises a compensation scheme for those hit ...

The FCA will lift the pause on handling some motor finance complaints on 31 May 2026, giving time to finalise any ...

On February 27, 2024, the California Department of Financial Protection and Innovation (the Department) entered into a public consent order with a company that provides consumer financial services to ...

One of the most unpleasant parts of any contracting job or business is dealing with complaints. Rather than treating them as an ugly necessity, there are many ways to minimize the confrontation and ...

So RBS and Nat West have been fined £2.8 million for mishandling customer complaints. This may not come as a surprise to any of the customers who complained but does prompt the obvious question – why ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

Customer complaints are an unfortunate reality no matter what type of business you operate. Dealing with angry or upset customers can be difficult, particularly if your staff has never been given a ...

For many Canadians, their experience with the health-care system is difficult or uncomfortable but it feels futile to ...

Consumers whose complaints are handled well by a company become loyal customers and spread positive word-of-mouth. Yet too many companies fail at complaint handling and then fail again in responding ...

The Finance Ministry is upgrading the RBI's Complaint Management System with AI tools to streamline complaint handling. The ...