Getting your Trinity Audio player ready... FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s ...

FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s pleasant when you meet on the sidewalk. She’s ...

Breakthroughs, discoveries, and DIY tips sent every weekday. Terms of Service and Privacy Policy. Trim’s chatbot speaking with a Comcast customer service ...

Apparently someone cut a fiber optic cable. Not sure why the backup link isn't working, but that's the story. *Should* be back in 5 mins... Soooo internet is still out... thinking I'm going to have a ...

Last month, during a panel discussion at the 2015 Consumer Electronics Show (CES), Comcast CEO, Neil Smit, said that Comcast is on the way to a complete customer service turnaround. But don’t hold ...

When a customer service call is described as "Kafkaesque" and "hellish," you pretty much know how it's going to go down before even taking a listen. But in case you haven't heard the condescending, ...