Level 3 Communications has expanded its suite of voice over IP offerings with a new toll-free calling service designed to help call center operators, service providers and others reduce their monthly ...

Artificial intelligence-powered call center services startup Level AI today announced that it has raised $39.4 million in new funding to scale its product offering and increase its headcount. Founded ...

To ensure quality from outsourced call centers, firms sign service-level agreements (SLAs). These define service measures such as what constitutes an acceptable delay or an acceptable abandonment rate ...

The ACD with skills-based routing, virtual queues and personal queues are designed to cater to the needs of enterprise level call center service providers," said James Terhune, CTO of Indosoft.

The contact center is central to digital transformation, but to determine its effectiveness, business leaders must measure several key performance indicators (KPIs). However, one of the problems is ...

U.S. telecom services firm Level 3 Communications has struck a deal with Canon, Inc to support the Japanese firm’s call centers across Brazil. Under the deal, Level 3 would provide a range of IP ...

How artificial intelligence is taking call centers to the next level Your email has been sent Using AI solutions to detect customer sentiment may offer positive results--like better service, greater ...

A call center, or contact center, is an office that handles calls, emails, chat or other contact methods to help customers. Learn how they work. Customer service hub. The call center is often used as ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...