With every new layer of security, fraudsters look for their next way in. As the government implements a variety of controls in digital channels for identity and device proofing, fraudsters seek new ...
BIO-key International Inc. BKYI is a trusted provider of Identity and Access Management (IAM) and Identity-Bound Biometric solutions that are refining and changing the way Multi-factor Authentication ...
ATLANTA--(BUSINESS WIRE)--Pindrop, a global leader in voice technology, announced its latest deployment of product features at RSA Conference 2022 — advancing voice security even further by allowing ...
RESTON, Va.--(BUSINESS WIRE)--New research commissioned by Transaction Network Services (TNS) has found that contact center decision makers are under pressure to address growing spam, fraud and call ...
Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. How can automation be leveraged to make contact centers more efficient? If you asked this ...
Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...
It’s not easy to balance strong IVR authentication with the ease of access today’s customers expect. Here’s how you thread the needle. Every convenience you offer your customers creates a potential ...
A call center is a specialized facility that is used by organizations to handle customer interactions. All incoming and outgoing calls to customer support, telemarketing, and sales services are ...
In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...
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