DECT is a reliable and secure technology that’s still widely used today. Learn about this wireless Bluetooth alternative and ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

Dedicated call center software offers all the trappings of a VoIP system, with additional call management and customer support capabilities targeted at improving communication with customers and ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

Charter Communications, the mass media corporation that operates publicly as Spectrum, is laying off around 230 call center employees located in Austin. According to a company spokesperson ...

There will always be new vendors in the market. The products and services provided by these vendor organizations include call center communications systems, CTI, ACD products, outsourcing services, as ...

The Federal Communications Commission voted Thursday to require that all calls to the 988 Suicide and Crisis Lifeline be routed by wireless carriers to local call centers. Cellphone carriers will ...