Startups are marketing AI products with lifelike voices to schedule or cancel medical visits and refill prescriptions. (Elise Amendola / Associated Press) At one call center in the Philippines, ...

Research on "silent abandonment" shows how damaging uncertainty around patience and drop-offs can be; if silence appears at ...

Forbes contributors publish independent expert analyses and insights. Dr. Lance B. Eliot is a world-renowned AI scientist and consultant. In today’s column, I discuss the hot trend of being able to ...

Nvidia’s Q3 fiscal 2026 earnings didn’t just mark another monster quarter, they marked a turning point. The company used its ...

This story was produced by our colleagues at the BBC. The benefits and drawbacks of artificial intelligence are increasingly in the spotlight as AI creeps into more and more parts of our lives. One of ...

LOS ANGELES--(BUSINESS WIRE)--Broadvoice | GoContact, a leading global customer experience technology provider, announced today the release of its latest AI-powered feature, Post-Call AI, for its ...

Meta Platforms, Inc. ((META)) has held its Q3 earnings call. Read on for the main highlights of the call. Take advantage of TipRanks Premium at 50% off! Unlock powerful investing tools, advanced data, ...

Grand Traverse 9-1-1 is dealing with issues from a new AI answering service amid a 20% rise in call volume. Staffing limits ...

When most people think of AI in call centers, they are likely to think of digital phone trees — automated menu systems that guide callers through a variety of messages and prompts to direct their call ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Alexander De Ridder Over ...

Call of Duty publisher Activision has officially confirmed that it uses generative AI to make in-game content. There’s a growing concern over the use of generative AI in all industries right now, but ...

Jaime Tugayev is the News Editor for DualShockers with over a decade of experience, and a much longer love for fantasy, shooters and strategy games. If you were ever told that you would not last ten ...