When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Employees who deal directly with customers are a company's public face. Their behavior and actions directly impact the image of a company and shape how the public sees a business. To make sure you are ...

The importance of getting the recruitment process right cannot be overstated for a startup venture or small business. Each staff member can have a major impact on the overall business performance.