Discover how to measure true training ROI by tracking essential call center KPIs like FCR, AHT, and CSAT that prove agent ...
Researchers at Meta, the University of Chicago, and UC Berkeley have developed a new framework that addresses the high costs, infrastructure complexity, and unreliable feedback associated with using ...
The FBI has begun advertising new job openings for FBI agents, seeking to recruit criminal investigators from other federal agencies to sign up for an abridged version of its new agent training at ...
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