As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency triage system to answer calls from the county’s nonemergency number. The ...

SREC says a new AI-powered system will sort Crime Check calls to the proper departments and resources, and help conserve critical personnel for urgent emergencies.

PRESSADVANTAGE – Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

BARDSTOWN, Ky. (WAVE) - “Crash detection” on the Apple iPhone is a feature that has proved be helpful for some customers but a headache for emergency services. Apple essentially equips all iPhones ...

The Madison Police Department launched a new pilot program in partnership with ConfirmOk, an automated daily check-in service ...